Last updated: 2 November 2026
At SFL Hearing Solutions, we are committed to protecting the privacy and security of our patients, clients, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, book an appointment, or use our hearing healthcare services.
1. Information We Collect
We may collect personal and medical information from you in various ways, including when you book an appointment, consult with our audiologists, or fill out a form on our website.
- Personal Details: Name, email address, phone number, residential address, age, and gender.
- Health & Medical Data: Hearing test results (audiograms), medical history related to hearing loss, lifestyle preferences for hearing aids, and service records.
- Payment Information: Billing details, payment method, and transaction history (processed securely through third-party gateways).
- Website Usage Data: IP address, browser type, device information, and pages visited via cookies and analytics.
2. How We Use Your Information
We use the collected information for the following purposes:
- To schedule, manage, and confirm your hearing care appointments.
- To provide custom hearing aid fittings, audiometric evaluations, and ongoing support.
- To communicate with you regarding treatment updates, follow-up care, and service reminders.
- To process payments and fulfill orders for hearing aids and accessories.
- To improve our services, website functionality, and patient care experience.
- To comply with applicable medical regulations and legal obligations.
3. Protection and Confidentiality of Health Data
We treat your medical and hearing health records with the highest level of confidentiality:
- Your health data is accessible only to authorized healthcare professionals and personnel directly involved in your treatment.
- We store digital records on secure, encrypted servers to prevent unauthorized access, loss, or disclosure.
4. Sharing Your Information
We do not sell, trade, or rent your personal or medical information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: With trusted vendors who assist us in operating our website, payment processing, or SMS/email reminders (under strict confidentiality agreements).
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand user interaction. You can choose to disable cookies through your browser settings, though some website features may not function as intended.
6. Your Rights
You have the following rights regarding your personal and health information:
- Access & Correction: Request a copy of your personal data or ask us to update/correct inaccurate details.
- Data Erasure: Request the deletion of your personal data, subject to medical record retention laws.
- Opt-Out: Unsubscribe from promotional communications or marketing updates at any time.
7. Third-Party Links
Our website may contain links to third-party websites (e.g., hearing aid manufacturer sites). We are not responsible for the privacy practices or content of these external sites.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updated versions will be posted on this page with an updated "Last Updated" date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
